Track your order

As soon as your order from That’s the Spirit has been shipped, you will automatically receive an email with a shipping confirmation and a track-and-trace link from our warehouse. With this link, you can easily track your package from the moment it leaves our warehouse until it is delivered. Please note: sometimes this email may end up in your spam folder.

How to track your order

1️⃣ After completing your order, you will first receive an order confirmation by email.

2️⃣ As soon as your order has been shipped, you will receive a second email with the track-and-trace code from the delivery service.

3️⃣ Click on the link in this email to view the status of your delivery.

The shipping status is regularly updated by the carrier. It may take some time before new information becomes visible.

No email received

Have you not received a shipping confirmation or track-and-trace link? First, check if the email has not ended up in your junk or spam folder. Is there nothing there? Please contact us at support@thatsthespirit.nu, and we will help you further!

Delay in delivery

Sometimes an order may take a little longer to arrive due to busyness at the carrier. Has your package not been delivered after 5 business days? Please send us a message via support@thatsthespirit.nu. We will check the status with the carrier and ensure you get clarity quickly.

Multiple packages

It may happen that your order is sent in multiple packages. In that case, you will receive a separate track-and-trace link for each package. These packages may be delivered at different times.

Questions or need help

Do you have questions about tracking your order or are you unable to view the status? Feel free to contact us at support@thatsthespirit.nu. We are happy to help you.