Frequently asked questions
An overview of frequently asked questions and the answers.
What is the shipping time?
What is the shipping time?
Orders to the Netherlands and Belgium are usually delivered within 1-3 business days; orders to other EU countries usually within 5-7 business days. Please note these are average delivery times – it can sometimes take a little longer, for example during busy periods at the carrier.
Shipping is free to the Netherlands and Belgium on orders from €100 (otherwise €7.20). To other EU countries shipping is €14.99. We currently do not ship to Norway, the United Kingdom or the United States.
Has your order not arrived after 5 business days (Netherlands and Belgium) or 7 business days (other EU countries)? Please contact us at support@thatsthespirit.nu and we'll make sure your order reaches you as soon as possible.
What payment methods do you accept?
What payment methods do you accept?
We accept the following payment methods:
- iDEAL
- Apple Pay
- Maestro
- Mastercard
- VISA
How can I track my order?
How can I track my order?
As soon as your order has been shipped, you will receive an email from our warehouse with a track & trace code so you can follow your package. This email may end up in your spam folder, so please check there too!
Can I change my delivery address?
Can I change my delivery address?
Please contact us at support@thatsthespirit.nu and we will see together whether it is still possible to change your address.
What is your return policy?
What is your return policy?
It can of course happen that an order isn't quite what you hoped for. No problem: you can return your order within 30 days of receipt.
Let us know first
Before returning a product, please contact us first at support@thatsthespirit.nu. This allows us to register your return properly and keep the process running smoothly.
Conditions for returns
- The product must be undamaged, unwashed and unused.
- Where reasonably possible, the item must be returned in its original packaging.
- Personalised or custom-made products cannot be returned, unless there is a manufacturing defect.
Return shipping costs
The cost of returning the order is paid by the customer, unless the mistake is ours (for example, a wrong or damaged product was delivered).
Refund
Once we have received and checked your return, the purchase amount will be refunded to your original payment method within 7 business days.
To make your return as smooth as possible, we always appreciate receiving the track & trace code of your return shipment, so we can keep an eye on it for you.
