Track your order

As soon as your order from That's the Spirit has been shipped, you will automatically receive an email with a shipping confirmation and a track-and-trace link. With this link, you can easily follow your parcel from the moment it leaves our warehouse until it is delivered. Please note: this email sometimes ends up in your spam folder.

How to track your order

1️⃣ After completing your order, you will first receive an order confirmation by email.

2️⃣ As soon as your order has been shipped, you will receive a second email with the track-and-trace code from the delivery service.

3️⃣ Click the link in this email to view the status of your delivery.

The shipping status is updated regularly by the carrier, so it may take a little while before new information becomes visible.

No email received?

Haven't received a shipping confirmation or track-and-trace link? First check whether the email has ended up in your spam or junk folder. Nothing there? Email us at support@thatsthespirit.nu with your order number and we will help you.

Delivery delays

Orders to the Netherlands and Belgium are usually delivered within 1-3 working days, and to other EU countries within 5-7 working days. Occasionally an order may take a little longer due to busy periods at the carrier. Has your parcel not been delivered within this period? Email us at support@thatsthespirit.nu. We will check the status with the carrier and make sure you get clarity quickly.

Multiple parcels

Your order may be shipped in multiple parcels. In that case, you will receive a separate track-and-trace link for each parcel. These parcels may be delivered at different times.

Questions or need help?

Do you have questions about tracking your order, or are you unable to view the status? Feel free to email us at support@thatsthespirit.nu. We are happy to help.