Frequently Asked Questions
Order & payment
What payment methods do you accept?
What payment methods do you accept?
We accept the following payment methods:
- iDEAL
- Apple Pay
- Maestro
- MasterCard
- VISA
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive an email with a track & trace code that you can use to track your package.
Can I change or cancel my order?
Can I change or cancel my order?
You can always email support@thatsthespirit.nu and we'll see what we can do for you.
Shipping & Delivery
What is the shipping time?
What is the shipping time?
Your order will be delivered within 5 business days of placing it. Please note that this is an average delivery time, and in some cases it may be slightly shorter or longer due to, for example, busy delivery times.
If your order hasn't arrived after 5 business days, please contact us at support@thatsthespirit.nu . We'll check it right away and make sure your order gets to you as quickly as possible!
Can I change my delivery address?
Can I change my delivery address?
Please contact us at support@thatsthespirit.nu and we will see together whether it is still possible to change your address.
Will my entire order be shipped at once?
Will my entire order be shipped at once?
It's possible your order will be shipped in multiple packages and not all will arrive at the same time. If you haven't received all your packages after a few days, please feel free to contact us at support@thatsthespirit.nu . We're happy to help and ensure you have clarity as quickly as possible!
What if I don't receive my package?
What if I don't receive my package?
Please email us at support@thatsthespirit.nu and we will see if we can start an investigation with the carrier.
Returns & Issues
What is your return policy?
What is your return policy?
You may want to return an order. You can return products within 30 days of receipt. Please send them to That's The Spirit's office address: Bennebroekerweg 265, 1435 CJ Rijsenhout.
My product is broken or damaged, what now?
My product is broken or damaged, what now?
That's unfortunate! In this case, please send a photo of the damage along with your order number to support@thatsthespirit.nu , and we'll work with you to find a suitable solution.
Other & contact
Is your question not listed here?
Is your question not listed here?
Email support@thatsthespirit.nu and we'll help you as soon as possible.
How can I file a complaint?
How can I file a complaint?
For complaints you can send us an email at support@thatsthespirit.nu , we will be happy to help you.
