Our video platform and online store process privacy-sensitive data, or personal data. We attach great importance to the careful handling of personal data. Therefore, we process and secure personal data with the utmost care.

That's the Spirit is responsible for data processing. In this privacy statement, we explain what personal data we collect, use, and for what purposes. We hope you will read this statement carefully. If you have any questions, please feel free to contact us.

1. Conditions for processing personal data
   When processing personal data, we comply with the requirements of privacy legislation. Specifically for you, this means that we consider the following points important and therefore comply with them:
   1. We clearly state the purposes for which we process personal data. You can read more about this later in this privacy statement.
   2. We limit the collection of personal data to only data that is necessary for legitimate purposes;
   3. We ask for your explicit consent to process your personal data in cases where special permission is required;
   4. We always take appropriate security measures to protect your personal data, and we also require this from parties who process personal data on our behalf. Where necessary, this is laid down in separate "processor agreements";
   5. We make it possible for you to view, correct or delete your personal data at any time.
2. Use of personal data

When you use our video platform and online store, we obtain certain information about you. This may include personal data. We only store and use the personal data you provide directly, in the context of the service you request, for example, when checking out an order. We use the following data for the purposes stated in this privacy statement:
– Email address
– Name and address details
– Phone number
– Billing address
– Payment details
– IP address

1. Process order
   When you subscribe to a membership or place an order with us, we use your personal data to process your order. If necessary for proper processing, we may also share your personal data with third parties. We only do this with parties with whom we have a data processing agreement. This way, you can trust that these parties will also handle your personal data as desired. You can read more about this later in this privacy statement. When you subscribe to our video platform, we ask for the following information:
   a. First and last name
   b. Street name
   c. House number
   d. Postal code
   e. Place of residence
   f. Telephone number
   g. Email address

   Subscriptions are further stored with the following data:
   a. Date and time of start (and, if applicable, end) of subscription
   b. Payment information
   c. IP address

   When placing an order we ask for the following information:
   a. First and last name
   b. Street name
   c. House number
   d. Postal code
   e. Place of residence
   f. Telephone number
   g. Email address

   Orders are further stored with the following data:
   a. Date and time of order
   b. Order number
   c. Order number
   d. Invoice number
   e. Total amounts
   f. Delivery information
   g. Delivery costs
   h. Payment information
   i. IP address

2. Use contact form and newsletter

   We offer the option to ask questions via a contact form on our video platform and in our online stores. This contact form also asks for information to help us process your inquiry. You choose which information you provide. The information you send us is deleted within 30 days by default and otherwise retained for as long as the content of your message suggests it is necessary for a complete response and handling of your inquiry.

   When sending messages via the webshop, we use the following data:
   a. Name
   b. Email address

   We also offer a newsletter to inform interested parties about products, services, and events. Each newsletter contains a link that allows you to easily unsubscribe. Your email address is automatically added to our email software database, which is used under a data processing agreement to ensure the secure handling of your personal data.

3. Advertisement
   In addition to the information on our website, we may also keep you informed about our products, services, and events by email, social media, push notifications, phone, or other means of communication. This will only happen if you have given your explicit consent, and you can withdraw this consent at any time.
4. Publication
   When using our video platform and online stores, no data is published by default. If this happens, you choose which information to publish. For example, liking or following our social media channels.
5. Disclosure to third parties
   We may engage group companies and other parties to process your data. To the extent these other parties process data for That's the Spirit's services, they do so as processors, and we have an agreement with them. To the extent these other parties determine the purposes and means of processing data themselves, they do so as controllers. This also means they must have a legal basis for processing your data. We are not responsible for the processing of your data by these parties. This privacy statement does not apply to them.
6. Cookies
   This website uses "cookies" (small text files placed on your computer) to enable the website to function, to help analyze the website to improve our services, or for marketing purposes. When you first visit our online store, a message will be displayed explaining why and for what purposes we use these cookies. We use functional and non-functional cookies. We always ask your permission for the use of non-functional cookies; if you do not give this permission, we will not use them. We explain the use of cookies in more detail below.
   
   1. Overview of cookies used
      Below we describe which cookies we place ourselves and which third-party cookies are used.
   2. Functional cookies
      Functional cookies are essential for the website to function. Without these cookies, certain parts of the website cannot be used.
   3. Social media share buttons
      The site may include share buttons to share pages on social media platforms like Facebook, Instagram, Twitter, and LinkedIn. These buttons are pieces of code from the social media platforms themselves and use a cookie. This cookie remembers that a visitor is logged in, so they don't have to log back in to Facebook, Twitter, or LinkedIn when they want to share something. To see what they do with personal data they receive with this code, you can view the relevant privacy statements on their own websites:
      a. Facebook: https://facebook.com/policies/cookies
      b. Instagram: https://help.instagram.com/1896641480634370
      c. Twitter: https://twitter.com/privacy
      d. Linkedin: https://linkedin.com/legal/cookie-table
      These statements and links may change. We do our best to keep these links up to date.
   4. Embedded content
      Content hosted on other sites and accessed on this website may be used. Think of YouTube or Vimeo videos, for example. Similar to the social buttons, these codes often use cookies. You can find out what they do with the cookies and personal data in the privacy policy of the relevant service. We have no control over this.
      a. Vimeo https://vimeo.com/cookie_list
      b. Google / YouTube: https://policies.google.com/technologies/cookies
   5. Analytical cookies
      Analytical cookies collect (often anonymously) data and statistics to understand how visitors use the website, so that we can improve the website and our services.
      
      1. Google Analytics
         This website uses Google Analytics. Google Analytics collects (anonymized) data about visitor behavior. This allows us to see how visitors navigate the website. We use this information to make decisions about the design of our website. We also use it to optimize its performance. To enable careful processing, we have taken the following measures: We have a data processing agreement with Google; We have masked the last octet of the IP address if you have indicated that you do not want statistical cookies placed; We have disabled all options Google offers for "sharing data with Google."
      2. Google Ads remarketing pixel
         This website uses Google's retargeting capabilities. This allows us to target visitors who have previously shown interest with ads tailored to their interests within the Google search engine and the Google Network. This is done using a cookie, which doesn't store personal data but does record your previous website visits. This cookie is stored on your computer or mobile phone.
      3. Facebook pixel
         This website uses a Facebook Pixel, an analytics tool from Facebook/Instagram. This tool helps us analyze the website, which in turn allows us to improve the Facebook/Instagram experience of our users. The information generated by this cookie is sent and stored on Facebook's servers. Facebook uses this data to create bulk reports about the site usage of all users, so not your IP address. The cookie only stores information such as: which Facebook users visit the website, which pages these users visit, etc. This pixel also tracks the behavior of users after seeing or clicking on a Facebook ad. In this way, Facebook evaluates the effectiveness of advertisements. Thanks to the pixel, it is also possible for us to show website visitors an ad on the Facebook platform. The data obtained is anonymous to us and does not provide us with any further information about your identity as a user. However, the data is stored and processed by Facebook in such a way that it is linked to a specific user profile. Facebook can therefore use the data for its own advertising purposes, in accordance with Facebook's privacy policy. Do you not want your browsing behavior to be tracked? You can download a Google plugin that prevents this. It's available for Microsoft Internet Explorer 11, Google Chrome, Mozilla Firefox, Apple Safari, and Opera. This setting then applies to all websites you visit, not just this one. https://tools.google.com/dlpage/gaoptout?hl=nl
   6. Security
      We take careful security measures to limit misuse of and unauthorized access to personal data. These measures are part of our processes and are reviewed periodically.
   7. Retention periods
      The personal data described above will be retained for as long as necessary to process your orders, including warranty claims. After that, your data will be retained for a maximum of one year for the statistical purposes described. The data will then be deleted unless there is a legal obligation requiring longer retention (such as the seven-year tax retention period for payment data).
   8. Third party websites
      Our website also contains links to other websites, and references to us. While we carefully select and monitor these relationships, we are not responsible for the processing of your data through these websites. This privacy statement does not apply to them.
   9. Changes to this privacy statement
      We reserve the right to make changes to this privacy statement.
   10. View and change your data
       After logging in to your account in our online stores, you can view the information we have on file. You can request that data be changed or deleted. For questions about our privacy policy, you can contact us at any time using the information below.
   11. Dutch Data Protection Authority
       We are happy to help you if you have any questions about the processing of your personal data. Under privacy legislation, you also have the right to lodge a complaint with the Dutch Data Protection Authority about our processing of your personal data. You can contact the Dutch Data Protection Authority for this purpose.
   12. Our contact details
       That's the Spirit
       Struisenburgstraat 40
       3063BR Rotterdam support@thatsthespirit.nu